Shipping Policy

Last Updated: 25 May 2026
This Shipping Policy explains how PARIVAAN PRODUCTS PRIVATE LIMITED ("Parivaan", "we", "us" or "our") processes, ships and delivers orders placed through our website and associated sales channels.
By placing an order with us, you agree to the terms mentioned in this Shipping Policy.

1. Shipping Locations

We currently ship orders within India, subject to courier partner serviceability.
Delivery availability may vary depending on the customer's PIN code, courier partner coverage, local restrictions, and operational feasibility.

2. Order Processing Timeline 

Orders are usually processed after successful payment confirmation and order verification.
Standard order processing may take 1–3 working days, excluding Sundays, public holidays, or non-operational days.
During high-demand periods, promotional campaigns, festivals, weather disruptions, or unforeseen operational delays, processing timelines may be longer than usual.

3. Estimated Delivery Timeline

Once dispatched, delivery timelines may vary depending on the shipping destination and courier partner.
Estimated delivery timelines:
  • Metro cities: 3–7 working days after dispatch
  • Non-metro cities and towns: 5–10 working days after dispatch
  • Remote or limited-serviceability areas: Timelines may be longer depending on courier availability
These timelines are estimates only and may change due to courier delays, public holidays, weather conditions, local restrictions, strikes, technical issues, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.
Parivaan may offer free shipping, discounted shipping, or promotional shipping offers from time to time. Such offers may be subject to minimum order value, location, campaign validity, or other terms mentioned on the website.

5. Order Tracking

Once your order is dispatched, tracking details may be shared via email, SMS, WhatsApp, or any other communication channel provided at checkout.
Customers can use the tracking link or tracking ID to check the delivery status with the courier partner.

6. Incorrect or Incomplete Shipping Details

Customers are responsible for providing accurate and complete shipping information, including full name, address, landmark, PIN code, and active phone number.
Parivaan will not be responsible for delivery delays, failed deliveries, or return-to-origin cases caused by incorrect, incomplete, or unavailable customer details.
If an order is returned due to an incorrect address, failed delivery attempts, or customer unavailability, additional shipping charges may apply for reshipping, where applicable.

7. Delivery Attempts and Customer Availability

Courier partners may attempt delivery as per their standard process. Customers are requested to keep the registered phone number active and be available at the shipping address during delivery.
If the customer is unavailable, refuses delivery, or does not respond to courier communication, the order may be marked as a failed delivery or returned to origin.

8. Damaged, Missing, or Incorrect Items

If you receive a damaged product, incorrect item, or missing item, please contact us within 24–48 hours of delivery with the following details:
  • Order number
  • Registered phone number or email ID
  • Clear photos or videos of the package, shipping label, and product received
  • Brief description of the issue
Requests raised without sufficient proof or beyond the applicable timeline may not be eligible for resolution.

9. Delayed Deliveries

While we try to ensure timely deliveries, delays may occur due to courier partner operations, logistics issues, weather conditions, public holidays, high order volume, local restrictions, or force majeure events.
Parivaan will reasonably assist customers in tracking delayed orders; however, we are not liable for delays caused by third-party courier partners or circumstances beyond our control.

10. Non-Serviceable Locations

If your location is not serviceable after order placement, we may contact you for an alternate address or cancel the order and process an eligible refund as per our Refund & Cancellation Policy.

11. Contact for Shipping Support

For shipping-related queries, please contact us with your order details:
PARIVAAN PRODUCTS PRIVATE LIMITED
Registered Office:
E-4/12, Parasnath Complex,
Mankoli-Anjurphata Road, Valpada,
Bhiwandi, Dist. Thane – 421302, Maharashtra, India
Phone: +91 77770 87587
Email: parivaanproducts@gmail.com
Parivaan Products Private Limited reserves the right to modify, update, or amend this Shipping Policy at any time without prior notice. Any changes will become effective upon publication on the website.